• Request Pin (Livechat Assistance)

  Please login to https://secure.web-hosting.net.my/clients/clientarea.php On your left top, you should see "Your Support Pin". Please provide that pin to our support agent.Popular

• How to Login to Cpanel From Client Area

  You can login to your cPanel without using cPanel login details by directly access from Client Area. 1- Login to your Client Area : CLIENT AREA LOGIN PAGE 2- Click on Services and click My Services or from HOME page you may see below image ![](https://storage.crisp.chat/users/helpdesk/website/30c43b4318b81000/screenshot_1Popular

• How To Upgrade Your Package At Client Area

  Visit https://secure.web-hosting.net.my/clients/clientarea.php . Enter your email address and password to login. Click on Services > My Services tab. ![](https://storage.crisp.chat/users/helpdesk/website/0e35a1b5-ce97-4d12-a27e-1bbafd0ae641/c9f3ec54-03f1-4514-a487-ebdd6111dc6Popular

• How to Pay Unpaid Invoices from Client Area

  From Serverfreak client area, you can pay for hosting account, domain services, and any other services that you have purchased . 1- Login to your client area here : CLIENT AREA LOGIN PAGE and click on Billing and select My Invoices option 2- You will see My Invoices page where you can view your invoices history with us. ThisPopular

• How to Enable Two Factor Authentication (2FA) in Your Client Area

  Note: You may download Google Authenticator App or Authy app. In this tutorial, we shall be using Authy app for illustration purpose. First, please browse Google Playstore to download Authy 2-Factor Authentication and install it into your smartphone. Open Authy app and key in your Country Number (60 for Malaysia) and your phone number. Press the OK button when it's done. ![](https://storage.crisp.chat/users/helpdesk/website/0e35a1b5-ce97-4d12-a27e-1bbafd0ae641/fcc40df9-97d5-4Popular

• How to Add Client Area Sub Contact

  1- Login to your client area here : CLIENT AREA LOGIN PAGE 2- Click on drop down menu and click Contacts/Sub Account 3- In the next screen fill all the necessary details and assign required privileges to secondary account. 4- YouPopular

• Manage DNS via your Serverfreak client area (DNS Suite)

  Login to your client area here: https://secure.web-hosting.net.my/clients/clientarea.php Click on Domains >> My Domains >> Click Active button First steps is to ensure your nameservers are correct for the use with the Serverfreak DNS suites feature. Kindly ensure itSome readers

• How to Update Billing & Contact Information from Client Area

  You are able to change your contact and billing information of your Serverfreak account 1- Logged into client area and click on the Username drop down menu then click Edit Account Details option. 2- In next screen you will see My Details page, where you can find your details like your name, company name, email address, phone number, etc . You may make any modification for your details here anSome readers

• How to point your domain to Onpay from client area (DNS Suite)

  This tutorial to guide you how to update dns zone to point onpay. Please ensure your domain point to nameserver as below. You can check from link here > https://who.is ns1.serverfreak.biz ns2.serverfreak.biz Please login to https://secure.web-hosting.net.my/clients/clientarea.php Please enter your email address and password. Click on Domains > My Domains. Click on the gSome readers

• How to Upgrade Cloud Server Resources

  Visit https://secure.web-hosting.net.my/clients/clientarea.php . Enter your email address and password to login. Click on Services > My Services tab. Click on Active Cloud Server package the one that you wishFew readers

• How to Change your Client Area Password

  Client area is your Serverfreak account which useful to view your invoices, make payment, view your hosting account information and for support tickets. In order to login to your client area, you need following two details: Registered admin email address: Password : | If you are a new client, please register a client area account here : Register New Account || Please note that, your control panel and client area login details are diFew readers

• How to Open a Support Ticket

  Login to your client area : https://secure.web-hosting.net.my/clients/ Click on Open Ticket tab. Choose which department you need assistance then click Next. Key in all important details (mark * ) such as Domain Name ,cpanel username etc ![](https://storage.crisp.chat/users/helpdesk/website/3Few readers

• Cloud Server - How to View my CPU, Memory and bandwidth Usage

  Cloud Server - How to View my CPU, Memory and bandwidth Usage Visit https://secure.web-hosting.net.my/clients/clientarea.php . Enter your email address and password to login. Click on Services > My Services tab. Click on Active Cloud Server package. DFew readers

• how to start point your new domain to existing hosting

  Locate your current existing hosting nameserver. you can use this URL to locate what is your current Cpanel hosting nameserver: (You can ask our support to locate your existing hosting nameserver detailed) | https://intodns.com/ Once know the NS for your hosting, login to Serverfreak client area and update your new domain NS same with your existing hosting nameserver (NS) | https://Few readers

• How to Place Order for Cloud Server

  | If you want a customized package, kindly contact our sales team and provide your server requirement which we will quote based on your needs. Email to sales@serverfreak.com 1- Visit our website to view our Cloud Server package : https://www.web-hosting.net.my/cloud-hosting.html 2- Click Order 3- You will see a Configure page. Configure your desired options and click Continue to checkout.Few readers

• How to Enable Email Two Factor Authentication (2FA) in Your Client Area

  Login to your Serverfreak client account: Login - ServerFreak Technologies Sdn Bhd Click on your name as shown in the snapshot below, and click on ** Security Settings** Then click on the green button labelled ** Click hereFew readers