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You have questions? We've got it. All the answers you need pertaining our services.
Linux Shared Hosting Account Resources Allocation (New Plan)
Below is the table containing the resources limit for each package. If you are seeing error 508 on your site, this means that your resources limit has reached the maximum. You can proceed to upgrade your package to the next package. Please use this tutorial to upgrade your package : https://help.serverfreak.com/en/article/how-to-upgrade-your-package-at-client-area-41jf60/?1548129014890 ServerFreak's Old Hosting Plan !(https://storage.crisp.chat/users/helpdesk/website/30c43b4318b81
What Is The Domain Transfer Requirement?
For gTLD (.com/.net/.org/.biz/.us/.info....etc) Domain is unlocked and disable WHOIS Privacy Protection. Must be active minimum 7 days before domain expire. Must be a valid domain contact (WHOIS) Have access to the email account which can receive EPP Code.
How Can I Use a Dedicated IP Address?
If you want to purchase a dedicated IP/s, please submit a support ticket which include your domain name and control panel here: ServerFreak Client Area
How to Sign Up for a New Hosting Account with Serverfreak (Video)
Click on the link below for complete video walkthrough. For subtitles, kindly click on the CC button at the play menu.
How to Sign Up for a New Hosting Account with ServerFreak (Text)
Visit our official site e.g. http://www.web-hosting.net.my/ and select “ Web Hosting ” follow by " cPanel Web Hosting ". You shall see a number of our cPanel web hosting plans e.g. Basic, Value, Semi-Pro, Professional & Ultimate. In this example, we will show you how to sign up for " Semi-Pro " plan. Click on "
How can I Install a SSL Certificate so I can use?
If you want a dedicated IP, please open a ticket here including your domain and control panel at http://helpdesk.web-hosting.net.my Remarks: **RM95 Setup fees (Excluding
How Do I Transfer My Website to ServerFreak?
This process is very easy. You can simply navigate to our main website www.web-hosting.net.my and choose the plan that best suits your needs. Once you choose your plan, you can go through the order process, and complete your payment. All accounts are created instantly upon payment, and once activated you will receive your Welcome Email which will include your login details and nameserver information. One you get this email, simply reply us the email with yo
Why is There a $1.00 USD Authorization Fee When I Add a Credit Card to My PayPal Account Or Edit The Information of a Credit Card?
The $1.00 USD fee is just an authorization hold to verify that the credit card added to your PayPal account is valid. This authorization transaction will be automatically cancelled within several days, and it will not appear on your credit card statement. However, if it appears, please contact PayPal Customer Service.
How Often Do We Backup Clients' Data?
We perform a nightly (daily) backup on local server and weekly remote backup on specialized backup server.
How Long Does It Take to Transfer a Domain?
It will took at least 5 to 7 days to transfer your domain to our domain registrar.
What Payment Method Does ServerFreak Accept ?
We accept Maybank direct transfer, FPX (all supported Malaysia's Bank), Paypal, and Credit Card. All online payments can be made via: https://secure.web-hosting.net.my/clients/ Bank account details: Account No. : 512110037949 Account Name : ServerFreak Technologies Sdn Bhd Bank Address : 14-22, Jalan Kepayang, Off Jalan Meru, 41050 Klang, Malaysia Bank SWIFT : MBBEMYKL Account Beneficiary ID : 881282M
Datacenter Locations and Services Availability
ServerFreak current data center locations and services availability as below: Malaysia AIMS, Kuala Lumpur - Shared Hosting, Semi-Dedicated, VPS, Dedicated Server Bridge Datacenter MY01, Cyberjaya - Shared Hosting, Semi-Dedicated, Cloud Server, VPS, Dedicated Server TM Brickfield - VPS, Dedicated Server US Colo4Dallas, Texas - Shared Hosting, Semi-Dedicated Hong Kong Equinix - Shared Hosting, Semi-Dedicated Singapore Equinix - Shared Hosting, Semi-Dedicated