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You have questions? We've got it. All the answers you need pertaining our services.
Linux Shared Hosting Account Resources Allocation (New Plan)
Below is the table containing the resources limit for each package. If you are seeing error 508 on your site, this means that your resources limit has reached the maximum. You can proceed to upgrade your package to the next package. Please use this tutorial to upgrade your package : https://help.serverfreak.com/en/article/how-to-upgrade-your-package-at-client-area-41jf60/?1548129014890 ServerFreak's Old Hosting Plan 
Click on the link below for complete video walkthrough. For subtitles, kindly click on the CC button at the play menu.
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Why is There a $1.00 USD Authorization Fee When I Add a Credit Card to My PayPal Account Or Edit The Information of a Credit Card?
The $1.00 USD fee is just an authorization hold to verify that the credit card added to your PayPal account is valid. This authorization transaction will be automatically cancelled within several days, and it will not appear on your credit card statement. However, if it appears, please contact PayPal Customer Service.
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What Is The Domain Transfer Requirement?
For gTLD (.com/.net/.org/.biz/.us/.info....etc) Domain is unlocked and disable WHOIS Privacy Protection. Must be active minimum 7 days before domain expire. Must be a valid domain contact (WHOIS) Have access to the email account which can receive EPP Code.
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How Do I Transfer My Website to ServerFreak?
This process is very easy. You can simply navigate to our main website www.web-hosting.net.my and choose the plan that best suits your needs. Once you choose your plan, you can go through the order process, and complete your payment. All accounts are created instantly upon payment, and once activated you will receive your Welcome Email which will include your login details and nameserver information. One you get this email, simply reply us the email with yo
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How Can I Use a Dedicated IP Address?
If you want to purchase a dedicated IP/s, please submit a support ticket which include your domain name and control panel here: ServerFreak Client Area
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How can I Install a SSL Certificate so I can use?
If you want a dedicated IP, please open a ticket here including your domain and control panel at http://helpdesk.web-hosting.net.my Remarks: **RM95 Setup fees (Excluding
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Domain Life Cycle Overview
Here's the domain life cycle summarized in full details. Below are several sales related questions pertaining domain name transfer that you need to know: What is the Domain Name Transfer requirement [How Long Does it Take to Transfer a Domain?](https://help.serverfreak.com/en/article/how-long
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How Long Does It Take to Transfer a Domain?
It will took at least 5 to 7 days to transfer your domain to our domain registrar.
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How Often Do We Backup Clients' Data?
We perform a nightly (daily) backup on local server and weekly remote backup on specialized backup server.
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How to Sign Up for a New Hosting Account with ServerFreak (Text)
Visit our official site e.g. http://www.web-hosting.net.my/ and select “ Web Hosting ” follow by " cPanel Web Hosting ". You shall see a number of our cPanel web hosting plans e.g. Basic, Value, Semi-Pro, Professional & Ultimate. In this example, we will show you how to sign up for " Semi-Pro " plan. Click on "
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What Payment Method Does ServerFreak Accept ?
For local clients (Malaysia) we accept Maybank2u, RHB, CIMB, and Credit Card. For international clients we accept payment by PayPal and Credit Card.
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I Cannot Connect to My MySQL Database Remotely
Sorry but we do not permit remote MySQL access as this is a security risk. If you require remote MySQL Database access, kindly upgrade your hosting package to our Cloud Hosting package.
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