How to Open a Support Ticket
Login to your client area : https://secure.web-hosting.net.my/clients/
Click on Open Ticket tab.
![](https://storage.crisp.chat/users/helpdesk/website/30c43b4318b81000/image_yjzoli.png)
Choose which department you need assistance then click Next.
![](https://storage.crisp.chat/users/helpdesk/website/30c43b4318b81000/image_oayc72.png)
Key in all important details (mark * ) such as Domain Name ,cpanel username etc
![](https://storage.crisp.chat/users/helpdesk/website/30c43b4318b81000/image_gzodul.png)
Write your message and click Submit.
![](https://storage.crisp.chat/users/helpdesk/website/30c43b4318b81000/image_48ercx.png)
Your ticked created and submited to Serverfreak, please take note on the ticket ID so you can use to refer to the issue reported.
![](https://storage.crisp.chat/users/helpdesk/website/30c43b4318b81000/image_17jcwif.png)
You can check your Support Ticket History by tap on Open Ticket > My Support Ticket.
Click on Open button to view and reply your ticket.
![](https://storage.crisp.chat/users/helpdesk/website/30c43b4318b81000/image_mr3c71.png)
Note : Please allow 15minutes - 30minutes for support team to respond to your ticket.
Click on Open Ticket tab.
![](https://storage.crisp.chat/users/helpdesk/website/30c43b4318b81000/image_yjzoli.png)
Choose which department you need assistance then click Next.
![](https://storage.crisp.chat/users/helpdesk/website/30c43b4318b81000/image_oayc72.png)
Key in all important details (mark * ) such as Domain Name ,cpanel username etc
![](https://storage.crisp.chat/users/helpdesk/website/30c43b4318b81000/image_gzodul.png)
Write your message and click Submit.
![](https://storage.crisp.chat/users/helpdesk/website/30c43b4318b81000/image_48ercx.png)
Your ticked created and submited to Serverfreak, please take note on the ticket ID so you can use to refer to the issue reported.
![](https://storage.crisp.chat/users/helpdesk/website/30c43b4318b81000/image_17jcwif.png)
You can check your Support Ticket History by tap on Open Ticket > My Support Ticket.
Click on Open button to view and reply your ticket.
![](https://storage.crisp.chat/users/helpdesk/website/30c43b4318b81000/image_mr3c71.png)
Note : Please allow 15minutes - 30minutes for support team to respond to your ticket.
Updated on: 07/01/2023
Thank you!