How to Suspend/Unsuspend Email Account in cPanel
You can learn how to suspend and unsuspend email account through the cPanel by following the instructions below.
(Note: Email address and server host names in the images and notes below are only examples.)
1) Login to the your cPanel.
![](https://storage.crisp.chat/users/helpdesk/website/0e35a1b5-ce97-4d12-a27e-1bbafd0ae641/aedaed6b-9c49-48fc-ad38-6111c8ae1aa1.png)
2) Under Email section, click on Email Accounts.
![](https://storage.crisp.chat/users/helpdesk/website/0e35a1b5-ce97-4d12-a27e-1bbafd0ae641/2e7adb0d-4f4c-46bc-99e8-00bfd2c224f9.png)
3) Look for the email account you want to suspend. Click “Manage Suspension” to see the drop down details.
![](https://storage.crisp.chat/users/helpdesk/website/0e35a1b5-ce97-4d12-a27e-1bbafd0ae641/12bbd315-67f4-45a4-89bc-6f8139199af1.png)
4) Select any of the following:
a) Suspend Log in - this only allows incoming emails but blocks login to email account or sending out emails
![](https://storage.crisp.chat/users/helpdesk/website/0e35a1b5-ce97-4d12-a27e-1bbafd0ae641/c199dd9c-959e-44e9-b7a7-17f6fcb3db08.png)
b) Suspend Send - this only suspend the sender from sending out emails but allows login to email account.
![](https://storage.crisp.chat/users/helpdesk/website/0e35a1b5-ce97-4d12-a27e-1bbafd0ae641/54cf12b3-4d8a-49d5-bb6f-996cfcea41eb.png)
c) Suspend Receive - blocks receiving emails but allow sending out emails
![](https://storage.crisp.chat/users/helpdesk/website/0e35a1b5-ce97-4d12-a27e-1bbafd0ae641/75d076cf-7844-4c41-b4bb-9823cd247726.png)
If incoming mail is suspended, anyone trying to send an email to the related account will receive a bounce back email stating that it has been suspended:
Example: The following message is what josh@serverfreak.com received for trying to send an email to suzana@weloveclassy.blog
![](https://storage.crisp.chat/users/helpdesk/website/0e35a1b5-ce97-4d12-a27e-1bbafd0ae641/d8757713-9776-483e-a854-5da0cefb0d2f.png)
If you wish to reverse the process and make the email account work again, use the same steps above and select the “Allow” option.
Next, press the Save button.
![](https://storage.crisp.chat/users/helpdesk/website/0e35a1b5-ce97-4d12-a27e-1bbafd0ae641/aca0446f-6abb-486e-a3ba-1980c0507d4c.png)
You will see the following message once you have unsuspended the email account.
![](https://storage.crisp.chat/users/helpdesk/website/0e35a1b5-ce97-4d12-a27e-1bbafd0ae641/cd92b29f-4008-46d1-af31-a3065195d9bd.png)
(Note: Email address and server host names in the images and notes below are only examples.)
To Suspend An Email Account:
1) Login to the your cPanel.
![](https://storage.crisp.chat/users/helpdesk/website/0e35a1b5-ce97-4d12-a27e-1bbafd0ae641/aedaed6b-9c49-48fc-ad38-6111c8ae1aa1.png)
2) Under Email section, click on Email Accounts.
![](https://storage.crisp.chat/users/helpdesk/website/0e35a1b5-ce97-4d12-a27e-1bbafd0ae641/2e7adb0d-4f4c-46bc-99e8-00bfd2c224f9.png)
3) Look for the email account you want to suspend. Click “Manage Suspension” to see the drop down details.
![](https://storage.crisp.chat/users/helpdesk/website/0e35a1b5-ce97-4d12-a27e-1bbafd0ae641/12bbd315-67f4-45a4-89bc-6f8139199af1.png)
4) Select any of the following:
a) Suspend Log in - this only allows incoming emails but blocks login to email account or sending out emails
![](https://storage.crisp.chat/users/helpdesk/website/0e35a1b5-ce97-4d12-a27e-1bbafd0ae641/c199dd9c-959e-44e9-b7a7-17f6fcb3db08.png)
b) Suspend Send - this only suspend the sender from sending out emails but allows login to email account.
![](https://storage.crisp.chat/users/helpdesk/website/0e35a1b5-ce97-4d12-a27e-1bbafd0ae641/54cf12b3-4d8a-49d5-bb6f-996cfcea41eb.png)
c) Suspend Receive - blocks receiving emails but allow sending out emails
![](https://storage.crisp.chat/users/helpdesk/website/0e35a1b5-ce97-4d12-a27e-1bbafd0ae641/75d076cf-7844-4c41-b4bb-9823cd247726.png)
If incoming mail is suspended, anyone trying to send an email to the related account will receive a bounce back email stating that it has been suspended:
Example: The following message is what josh@serverfreak.com received for trying to send an email to suzana@weloveclassy.blog
![](https://storage.crisp.chat/users/helpdesk/website/0e35a1b5-ce97-4d12-a27e-1bbafd0ae641/d8757713-9776-483e-a854-5da0cefb0d2f.png)
To Unsuspend An Email Account:
If you wish to reverse the process and make the email account work again, use the same steps above and select the “Allow” option.
Next, press the Save button.
![](https://storage.crisp.chat/users/helpdesk/website/0e35a1b5-ce97-4d12-a27e-1bbafd0ae641/aca0446f-6abb-486e-a3ba-1980c0507d4c.png)
You will see the following message once you have unsuspended the email account.
![](https://storage.crisp.chat/users/helpdesk/website/0e35a1b5-ce97-4d12-a27e-1bbafd0ae641/cd92b29f-4008-46d1-af31-a3065195d9bd.png)
Updated on: 10/08/2018
Thank you!