How to Fix Incorrect Email Account Disk Usage in cPanel
When a mailbox get corrupt when changes the quota, here is the steps to fix it.
1) Login to your cPanel.
2) Select File Manager.
![](https://storage.crisp.chat/users/helpdesk/website/0e35a1b5-ce97-4d12-a27e-1bbafd0ae641/5829aecf-2b5b-4c08-9193-3e3f913eaa3a.png)
3) Select 'Home Directory' from File Manager Directory Selection popup.
4) Double click mail line from Size column.
![](https://storage.crisp.chat/users/helpdesk/website/0e35a1b5-ce97-4d12-a27e-1bbafd0ae641/230c3aa9-5d56-4368-815b-60e652c320e0.png)
5) Double click domain name (e.g. josh.iprobot.net) from Size Column.
![](https://storage.crisp.chat/users/helpdesk/website/0e35a1b5-ce97-4d12-a27e-1bbafd0ae641/8694d9e4-7bb2-45fc-afca-425284bfb9d5.png)
6) Double click your email account username (e.g. rewards@josh.iprobot.net).
![](https://storage.crisp.chat/users/helpdesk/website/0e35a1b5-ce97-4d12-a27e-1bbafd0ae641/d7ab15a4-849d-43b6-98e9-b8a8aed3dc56.png)
7) Select 'maildirsize' checkbox and click on the "Delete" button at the top menu as shown below:
![](https://storage.crisp.chat/users/helpdesk/website/0e35a1b5-ce97-4d12-a27e-1bbafd0ae641/0e33916e-90e5-4178-bc86-869db1b2eeab.png)
NOTE: Once you delete maildirsize, cPanel will reform for the email account automatically and it should correct the email quota size.
Solution:
1) Login to your cPanel.
2) Select File Manager.
![](https://storage.crisp.chat/users/helpdesk/website/0e35a1b5-ce97-4d12-a27e-1bbafd0ae641/5829aecf-2b5b-4c08-9193-3e3f913eaa3a.png)
3) Select 'Home Directory' from File Manager Directory Selection popup.
4) Double click mail line from Size column.
![](https://storage.crisp.chat/users/helpdesk/website/0e35a1b5-ce97-4d12-a27e-1bbafd0ae641/230c3aa9-5d56-4368-815b-60e652c320e0.png)
5) Double click domain name (e.g. josh.iprobot.net) from Size Column.
![](https://storage.crisp.chat/users/helpdesk/website/0e35a1b5-ce97-4d12-a27e-1bbafd0ae641/8694d9e4-7bb2-45fc-afca-425284bfb9d5.png)
6) Double click your email account username (e.g. rewards@josh.iprobot.net).
![](https://storage.crisp.chat/users/helpdesk/website/0e35a1b5-ce97-4d12-a27e-1bbafd0ae641/d7ab15a4-849d-43b6-98e9-b8a8aed3dc56.png)
7) Select 'maildirsize' checkbox and click on the "Delete" button at the top menu as shown below:
![](https://storage.crisp.chat/users/helpdesk/website/0e35a1b5-ce97-4d12-a27e-1bbafd0ae641/0e33916e-90e5-4178-bc86-869db1b2eeab.png)
NOTE: Once you delete maildirsize, cPanel will reform for the email account automatically and it should correct the email quota size.
Updated on: 06/08/2018
Thank you!