If you are facing slow connection on your server or website, kindly provide our Technical Support with following info:

Ping result (Go to Command prompt --> type : ping <SERVER IP / DOMAIN NAME> -t).

i. Stop a few minutes.

ii. Capture the screenshot and send to our technical support as attachment.



Get your public IP address ( Visit this site - http://myip.my/ )



Traceroute Result (Download the Ping Plotter - http://www.pingplotter.com/download.html)

Run Pingplotter at your PC, put in your domain name on the target name (e.g. : serverfreak.com)



and send us the screenshot/ export sample set of result after running the test for a few minutes.



With this information, our technical team will able to detect the root cause.
Was this article helpful?
Cancel
Thank you!