Step-by-Step Guide: How To Request An e-Invoice
IMPORTANT: *Before following this set of guidelines, customers are invited to review the tutorial for updating the Client Area Profile [ here ].*
For clients who have not updated their Client Area Profile or whose Type of Entity is set as General Public, the required information outlined below should be prepared and completed.
Name / Company name
Identification Card Number (IC) / Passport Number / Business Registration Number
Tax Identification Number (TIN)
Sales and Service Tax Number (if applicable)
Address
Valid Phone Number
Valid Email Address
A Proforma Invoice will be issued to customers 2-4 weeks prior to the renewal date. Please ensure the payment process is completed before requesting an e-Invoice.
Kindly follow the steps outlined below to request an e-Invoice.
- Once the payment is completed, an email notification with a Tax Invoice will be sent automatically by the system.
An email, similar to the example above, is typically sent via our third-party accounting system, Bukku.
Please note that the Tax Invoice will have a new invoice number, which differs from the Proforma Invoice number.
There are 2 options for viewing the Tax Invoice: refer to the attachment or click the ‘View Invoice’ button.
- To proceed with your e-Invoice request, click the 'View Invoice' button.
The page will be displayed as shown below.
The validation status of the Tax Invoice can be viewed by scrolling down.
This normal Tax Invoice may be printed or downloaded for record purposes.
To request an e-Invoice, proceed to the next step by clicking the ‘Request e-Invoice’ button located at the bottom right of the page.
Important! Please be reminded that this button only appears during the same month the Tax Invoice is generated. Kindly ensure that the request is made in a timely manner.
- After clicking the ‘Request E-Invoice’ button, the details can be reviewed and amended as necessary.
For clients who have already updated their Client Area Profile, the details will be pre-filled for review and confirmation.
After confirming the details, scroll down to the Acknowledgement section.
A name and email address are required to receive the one-time password (OTP).
Then, click the ‘Request OTP’ button.
Please copy the OTP received via email and paste it before clicking the ‘Submit’ button.
Important: Please be aware that the OTP is only valid for 60 seconds. Kindly request a new one if it has expired.
For clients who have not updated their Client Area Profile or whose Type of Entity is set as General Public, the required information outlined below should be prepared and completed.
- Name / Company name
- Identification Card Number (IC) / Passport Number / Business Registration Number
- Tax Identification Number (TIN)
- Sales and Service Tax Number (if applicable)
- Address
- Valid Phone Number
- Valid Email Address
- Once submitted, wait for a while and refresh the invoice page to view your validated e-Invoice.
The ‘View Invoice’ page will now show the status as Pending Validation, subject to Lembaga Hasil Dalam Negeri (LHDN)'s processing time.
- Please allow a few moments before refreshing the page. Upon successful submission, the validation status will be updated to 'Validated e-Invoice'. This e-Invoice can be downloaded or printed for record purposes.
- If the process is unsuccessful, some required information might be incorrect. Return to Step 1 and ensure all mandatory fields are properly completed before resubmitting.
IMPORTANT: The e-Invoice request must be submitted within the same month as the Tax Invoice date.
Requests made afterwards will not be accepted.
Please ensure this process is completed before the end of the month (either the 30th or 31st).
Updated on: 23/06/2025
Thank you!