How to Open a Support Ticket
Login to your client area : https://secure.web-hosting.net.my/clients/
Click on Open Ticket tab.
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Choose which department you need assistance then click Next.
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Key in all important details (mark * ) such as Domain Name ,cpanel username etc
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Write your message and click Submit.
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Your ticked created and submited to Serverfreak, please take note on the ticket ID so you can use to refer to the issue reported.
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You can check your Support Ticket History by tap on Open Ticket > My Support Ticket.
Click on Open button to view and reply your ticket.
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Note : Please allow 15minutes - 30minutes for support team to respond to your ticket.
Click on Open Ticket tab.
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Choose which department you need assistance then click Next.
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Key in all important details (mark * ) such as Domain Name ,cpanel username etc
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Write your message and click Submit.
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Your ticked created and submited to Serverfreak, please take note on the ticket ID so you can use to refer to the issue reported.
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You can check your Support Ticket History by tap on Open Ticket > My Support Ticket.
Click on Open button to view and reply your ticket.
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Note : Please allow 15minutes - 30minutes for support team to respond to your ticket.
Updated on: 07/01/2023
Thank you!