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# "Unrouteable Address" in Directadmin Exim log

### Case 1 (Less)

Cause: DNS issue

Solution: Check **/etc/resolv.conf** for correct record. You can use the nameserver below:

**nameserver 8.8.8.8**
**nameserver 8.8.4.4**



### Case 2 (Common)

Cause: An email account spamming and causing the email counter to reach limit. /etc/virtual/usage/<<user>>

Solution: 
1) Check /var/log/exim/mainlog for spammer
2) Change that email account password
3) Reset counter. Replace <<user>> with directadmin username.

echo "X" > /etc/virtual/usage/<<user>>


| Note echo "X" is referring to the number of emails send limit set for that particular <<user>>

|| Example:  echo 200 > /etc/virtual/usage/<<user>>


###  Reference:
1.  https://help.directadmin.com/item.php?id=455
2. https://help.directadmin.com/item.php?id=81