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# How to Suspend/Unsuspend Email Account in cPanel

You can learn how to suspend and unsuspend email account through the cPanel by following the instructions below.


(Note: Email address and server host names in the images and notes below are only examples.)




### To Suspend An Email Account:


1) Login to the your **cPanel**.

![](https://storage.crisp.chat/users/helpdesk/website/0e35a1b5-ce97-4d12-a27e-1bbafd0ae641/aedaed6b-9c49-48fc-ad38-6111c8ae1aa1.png)



2) Under Email section, click on **Email Accounts**.

![](https://storage.crisp.chat/users/helpdesk/website/0e35a1b5-ce97-4d12-a27e-1bbafd0ae641/2e7adb0d-4f4c-46bc-99e8-00bfd2c224f9.png)



3) Look for the email account you want to suspend. Click **“Manage Suspension”** to see the drop down details.

![](https://storage.crisp.chat/users/helpdesk/website/0e35a1b5-ce97-4d12-a27e-1bbafd0ae641/12bbd315-67f4-45a4-89bc-6f8139199af1.png)



4) Select any of the following:

a) Suspend **Log in**  - this only allows incoming emails but blocks login to email account or sending out emails

![](https://storage.crisp.chat/users/helpdesk/website/0e35a1b5-ce97-4d12-a27e-1bbafd0ae641/c199dd9c-959e-44e9-b7a7-17f6fcb3db08.png)


b) Suspend **Send**  - this only suspend the sender from sending out emails but allows login to email account.

![](https://storage.crisp.chat/users/helpdesk/website/0e35a1b5-ce97-4d12-a27e-1bbafd0ae641/54cf12b3-4d8a-49d5-bb6f-996cfcea41eb.png)


c) Suspend **Receive** - blocks receiving emails but allow sending out emails

![](https://storage.crisp.chat/users/helpdesk/website/0e35a1b5-ce97-4d12-a27e-1bbafd0ae641/75d076cf-7844-4c41-b4bb-9823cd247726.png)



If incoming mail is suspended, anyone trying to send an email to the related account will receive a bounce back email stating that it has been suspended:


**Example: **The following message is what **josh@serverfreak.com** received for trying to send an email to **suzana@weloveclassy.blog** 


![](https://storage.crisp.chat/users/helpdesk/website/0e35a1b5-ce97-4d12-a27e-1bbafd0ae641/d8757713-9776-483e-a854-5da0cefb0d2f.png)







### To Unsuspend An Email Account:


If you wish to reverse the process and make the email account work again, use the same steps above and select the **“Allow”** option.
Next, press the **Save** button.

![](https://storage.crisp.chat/users/helpdesk/website/0e35a1b5-ce97-4d12-a27e-1bbafd0ae641/aca0446f-6abb-486e-a3ba-1980c0507d4c.png)





You will see the following message once you have unsuspended the email account.

![](https://storage.crisp.chat/users/helpdesk/website/0e35a1b5-ce97-4d12-a27e-1bbafd0ae641/cd92b29f-4008-46d1-af31-a3065195d9bd.png)