> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.serverfreak.com/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# How to Open a Support Ticket

1. Login to your client area  : https://secure.web-hosting.net.my/clients/

2. Click on **Open Ticket** tab.

![](https://storage.crisp.chat/users/helpdesk/website/30c43b4318b81000/image_yjzoli.png)

3. Choose which department you need assistance then click **Next**.

![](https://storage.crisp.chat/users/helpdesk/website/30c43b4318b81000/image_oayc72.png)


4. Key in all important details (mark * ) such as Domain Name ,cpanel  username etc

![](https://storage.crisp.chat/users/helpdesk/website/30c43b4318b81000/image_gzodul.png)

5. Write your message and click **Submit**.

![](https://storage.crisp.chat/users/helpdesk/website/30c43b4318b81000/image_48ercx.png)

6. Your ticked created and submited to Serverfreak, please take note on the ticket ID so you can use to refer to the issue reported.

![](https://storage.crisp.chat/users/helpdesk/website/30c43b4318b81000/image_17jcwif.png)

7. You can check your Support Ticket History by tap on **Open Ticket** > **My Support Ticket**.
Click on **Open** button to view and reply your ticket.

![](https://storage.crisp.chat/users/helpdesk/website/30c43b4318b81000/image_mr3c71.png)



|| **Note** : Please allow 15minutes - 30minutes for support team to respond to your ticket.