> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.serverfreak.com/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# How to Check Slow Connection Issue

If you are facing slow connection on your server or website, kindly provide our Technical Support with following info:

1. Ping result (Go to Command prompt --> type :  **ping <SERVER IP / DOMAIN NAME> -t)**.

              i. Stop a few minutes.

              ii. Capture the screenshot and send to our technical support as attachment.


![](https://storage.crisp.chat/users/helpdesk/website/30c43b4318b81000/image_7fkhnt.png)

2. Get your public IP address ( Visit this site - http://myip.my/ )

![](https://storage.crisp.chat/users/helpdesk/website/30c43b4318b81000/image_unrm7b.png)

3. Traceroute Result (Download the Ping Plotter - http://www.pingplotter.com/download.html ) 

 Run Pingplotter at your PC, put in your domain name on the target name (e.g. : serverfreak.com)

![](https://storage.crisp.chat/users/helpdesk/website/30c43b4318b81000/image_cu22ix.png)

and send us the screenshot/ export sample set of result after running the test for a few minutes.


![](https://storage.crisp.chat/users/helpdesk/website/30c43b4318b81000/image_80d6qn.png)

With this information, our technical team will able to detect the root cause.