> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.serverfreak.com/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# How to Avoid Legitimate Emails from Being Sent to Spam Box

In order to avoid legit emails from being delivered to Spam Box, you may perform the following actions.


Click on **SpamAssassin Setup** and select the 2 options below:


![](https://storage.crisp.chat/users/helpdesk/website/30c43b4318b81000/image_1kd2e3s.png)
![](https://storage.crisp.chat/users/helpdesk/website/30c43b4318b81000/image_pzzogt.png)

 
Once done click “save” button at the bottom of the screen.

This will force all emails that are tagged as spam by Spamassassin to be put in inbox instead of spam box.